Refund policy
Return Policy
We want you to be completely satisfied with your purchase. If you need to return an item, we accept eligible returns within 30 days of delivery.
Return Eligibility
To qualify for a return:
- A return must be requested within 30 days of delivery.
- Items must be returned in their original condition and, when applicable, with their original packaging, accessories, manuals, and components.
- Items that have been installed, used, altered, damaged after delivery, or are missing parts may not be eligible for return.
- For non-defective returns, the customer is responsible for return shipping costs.
- If you received an item that is defective, damaged, or incorrect, please contact us so we can assist you.
How to Initiate a Return
To start a return, please contact our customer service team with:
- Your order number
- The item(s) you would like to return
- The reason for the return
For damaged or defective products, we may request photos or other information to help us process your request.
Please do not ship a return until you have received return instructions from us. Unauthorized returns may delay or prevent processing of your refund.
Return Timeline
Return requests must be submitted within 30 days of delivery.
Once your return is authorized, the product must be shipped back according to the return instructions provided. Returns will be inspected upon receipt before a refund is approved.
Refunds
Once an eligible return has been received and inspected, the refund will be issued to the original payment method used for the purchase.
For non-defective returns, original shipping charges and return shipping costs are non-refundable.
If the return is due to an item being defective, damaged upon arrival, or incorrect, we will work with you to resolve the issue and, when applicable, cover the return shipping costs.
After a refund is issued, please allow several business days for the credit to appear on your account. Processing times vary depending on your bank or payment provider.